Not Transmitted
1. Whether your office is appearing in the list of registered offices: [Check Box]
This can be checked at https://services.cept.gov.in/eMO/common/RegisteredEMOs.aspx . If your office is not appearing in the list of registered offices, please do the web registration in eMO web page using hardware change. Then do the client registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered.
After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS https://services.cept.gov.in/eMO/
2. a) Parts of the computer in which eMO Client is running are not changed
b) Computer running eMO client is not changed
Please do the web registration in eMO web page using hardware change. Then do the client
registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered. After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS https://services.cept.gov.in/eMO/
3. Whether the eMO was booked within 30 days from today
eMOs booked before 31 days or more will not be transmitted electronically. Please check with the respective payment office and confirm the non-receipt / non-payment. Then issue duplicate eMOs after observing prescribed formalities.
4. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)
eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMO Client.
Check the eMO booked MIS after a day.
5. Details of eMOs booked at your office are not available in booked MIS
Complaint about eMOs redirected from my office:
1. eMO not appearing as re-directed from my office as per tracking
First check the status of eMO by tracking it on http://indiapost.gov.in
2. Returns in postman module taken as Redirected or Missent Redirected ?
Take action to dispose the eMO in Post man module.
3. Redirection particulars entered in eMO module
Operator should login and enter the redirection particulars in eMO Module and then it should be authorized in eMO module by supervisor.
4. No eMO pending for Redirected eMO’s authorization in eMO Supervisor eMO should be authorized in eMO module by supervisor.
5. eMO/eMO Client are of latest version (Megdhoot Update 7.9.2) eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
Check the eMO MIS after a day.
Complaint about eMO not Returned to Remitter
1. eMO not appearing as re-directed from my office as per tracking
2. Returns in postman module taken as Returned to Sender (Refused, Deceased, Door Locked, Absent Not Found, No Such Address, Insufficient Address, Not known, Left Without Instruction, Others-Returned to Sender)
Please use the eMO enquiry option and check the disposal particulars of that eMO and dispose accordingly to returns entered already.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day.
3. Sender pin code is valid pin code
Sometimes remitter may furnish incorrect or non-existing pincode in his address. Or sometimes the office which booked the eMO might have been closed. This can be checked at https://services.cept.gov.in/eMO/ in “View Pincode” menu option.
Raise a ticket under Category Miscellaneous issues.
4. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)
eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
Check the eMO MIS after a day.
eMO paid but appearing as not paid in MIS
1. Tried to update using disaster recovery option
Please use the disaster recovery option to update the paid eMOs.
The disaster recovery request for data need to done in eMO by supervisor and wait for a day.
Once data is received enter the payment details and then it should be verified by supervisor for the particular date.
Run eMO client.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day.
The eMO data will be received under disaster recovery option for eMO which was booked 31 days or later.
2. No eMOs are pending for authorization in disaster recovery
Please check the report of eMOs pending for disaster verification and then it should be verified by the Supervisor for that particular date(s).
Run eMO client.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day.
3. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)
eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
Check the eMO MIS after a day.
eMOs Not Received for payment
1. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)
eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day.
2. Request Resending Done already
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day.
3. No Zip files pending in RXD folder outside the RXD1 folder without processing
Ensure that Operating System (windows) user has administrator privileges/
eMO Client exe is being run as administrator/
Minimum 100 MB free space is there on hard disk drive (C:\ or D:\ etc.) on which eMO client is installed.
If problem still persist then do the following.
Stop eMO client if running.
Move all the files from rxd1 folder of eMO client to another folder in your hard disk. Run eMO client and then check.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day
If still problem not solved try the below steps.
Please do the following carefully.
1. Stop the eMO client application if running.
2. Open the RXD folder in eMO client installation path.
3. Select details option in View menu on the top of explorer. (View->details). All files will be shown with file type and date modified.
4. Sort the files by modified date (Click on date modified column once or twice).
5. Select and cut the oldest zip file(single file) and copy into separate folder on
desktop.( this file might be corrupted).
6. Start the eMO client application.
7. Check the eMO after 10-15 minutes.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day
4. No files pending unprocessed inside data folder (inside RXD)
Please do the following carefully.
1. Stop the eMO client application if running.
2. Open the data folder Inside RXD Folder of eMO client installation path.
3. Select details option in View menu on the top of explorer.(View->details). All files will be shown with file type and date modified.
4. Sort the files by modified date (Click on date modified column once or twice).
5. Select and cut all the files received on oldest date and time and copy into to separate folder on desktop.( these file might be corrupted).
6. Delete all the files with file type qsq_tmp in data folder of rxd.
7. Start the eMO client application.
8. Check the eMO after 10-15 minutes.
After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/
Check the eMO MIS after a day
5. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)
eMO version can be seen on About Menu.
eMO client version is displayed on top of the screen.
Check the eMO MIS after a day.
6. Office is registered and is enabled
If your office is not appearing in the list of registered offices, Please do the web registration in eMO web page using hardware change. Then do the client registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered.
After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS https://services.cept.gov.in/eMO/
Ensure that concerned office is not disabled by Divisional administrator. If it is disabled then enable the office and give request resending in Divisional administrator web login.
