Telecom subscribers across the country
can now register complaints by dialling a special toll free number '1063'.
A note circulated by DoT said a short
code '1063' has been activated by the Public Grievances Cell in the Department
of Telecom (DoT) headquarters in New Delhi as a telecom consumer grievances
helpline.
The new number will bring subscriber
grievances into the notice of DoT.
A subscriber, at present, needs to call
customer care centre of the service provider to register a complaint. Customers
can go to nodal officers and then to the appellate authority in case of
unsatisfactory reply.
More often than not subscribers fail to
get satisfactory resolution of the their grievances.
Earlier this month, DoT had had said
that "District Consumer Forums are competent to deal with the disputes
between individual telecom consumers and telecom service providers."
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