Dormant SB account closure issue in Finacle

Written By Admin on July 24, 2014 | Thursday, July 24, 2014

Dormant means Silent

Issue Reported : Since the SB account being closed is dormant, the account closure transaction is not verified and gives the below error

Solution

The closure process has to be cancelled and the account status to be modified to Live before closing it.

Steps

· Cancel the closure operation in HCAAC menu. While cancelling an user info will be shown that the transaction has to be manually reversed. After the cancel operation in HCAAC, the transaction has to be deleted in HTM.

· If the account has to be closed , then after cancelling the transaction in HTM menu by selecting Modify function.

· Modify the account status of the SB account in CASBAM menu from Silent to Live and verify it

· Close the account now in HCAAC and verify it.